How to contact Mandiri’s call centre for customer complaints
The presence of call center mandiri is actually one of the best places for customers who want to complain or have problems when doing business. This bank also allows members to easily access complaints services both verbally and in writing.
When he becomes a bank customer, he cannot be separated from a variety of problems that arise such as lost debit/credit cards, forgotten pin numbers, lost savings books, wanting to block ATMs so they can’t do business. Of course, a number of these problems have happened to you, haven’t they?
To overcome these problems, you don’t really have to worry or worry that the existence of a mandiri call center may be the best reference. The existence of the call centre is provided in accordance with the provisions of the relevant Financial Supervisory Authority or OJK. The arrangement of submitting complaints to Mandiri’s bank is also very simple.
There are a number of call centres where you can contact him at any time. For those of you who want to make a complaint, be sure to do it right. Don’t forget to tell you about the problem as it’s addressed. Be sure to submit the necessary important documents, including the existence of a brochure.
The presence of the complaints service is available in a bank branch. Although the method is fairly simple, not many members of the public know what the right method of contacting the call centers is mandiri. Not many customers have given up on their intention to make the duo due toa lack of knowledge of theprocedure.
Overview of Mandiri’s Bank as a Public Company
Before you know about call center services, you also need to get to know this bank at a glance. PT Bank Mandiri Tbk himself is a bank with considerable assets in Indonesia. In addition, it turns out that it was listed as a public company on the Indonesian stock exchange with the BMRI stock code.
The company itself was founded on October 2, 1998 and was originally part of a restructuring of banks under the Indonesian government. At the time, there was an economic crisis in which state-owned banks, namely the National Commercial Bank, Bumi Daya, Indonesian Import Exports and Indonesian Development, were merged into one. It is called Banca Mandiri .
On its path, Mandiri continues to develop a variety of banking products that potential customers can choose according to their needs. The products offered by call center Mandiri can include savings products to lend goods.
In addition, Mandiri’s work is also indisputable. It’s not for nothing because the company has actually madesignificantdevelopments in the provision of services to small and medium-sized industries to retail companies that make a huge contribution. In addition, there is no need to doubt the performance.
There are various types of services that the company has been offered by its customers. In addition to various savings and loan products that can be adapted to the needs of its customers, Mandiri also offers a 24-hour call center service that may be the best place to file complaints. By making the company one of the leading companies in Indonesia.
Sjálfsafgreiðsla símavers u for complaints
At this point,K amu still hasn’t been looking for call center services , right? Ifyou wish to make a complaint or complaint, you can call the number 14000. But the number can only be accessed by anyone in the areas of surabaya, palembang, Jakarta, medan, bogor, yogyakarta, denpasar, Jakarta, banjarmasin, semarang and makassar.
For customers who are out of town above, you don’t have to worry. Because you can contact Mandiri’s call center at (021) 5299-7777. The prices that customers will be charged at are also very cheap. You can contact us directly by phone or mobile phone. Meanwhile, if you call 14000, you will be charged legal fees.
For those who are mobile users, you will be chargeda fixed price with a bias per minute. For more information, see the review below.
- Telkomesel helo card will be charged Rp 1200
- Telkomesel Simpat Rp1.800
- Indosat Rp1,700
- Xl Rp1,7000
- Flexi Jakarta lokasl
In the meantime, for customers who access (021) 5299 7777, Telkom’s tariffs will apply. If you want to do business without cash through Mandiri Call, you must have A Mandiri Pin Call.
The pin call can be obtained by first registering at the nearest Mandiri Bank ATM in your city. Customers can go directly to the ATM card along with the pin. In that case, you can proceed by selecting the electronic bank registration menu and following the instructions below.
By email and social media
In addition to contacting me via Mandiri’s call center service, customers can also file complaints via email and social media. For those of you who would like to contact us by email, you can send a message directly to Mandiricare@bank Mandiri.co.id. To make a complaint by email, the customer can clearly communicate the problem or complaint.
Don’t forget to submit the necessary documents during the process, such as savings books, debit/credit cards, proof of transaction, information about complaints that include the date and time of the transaction, nominal value and others. For more information, you can ask first in customer service.
Another way customers can use to submit complaints is to access Banca Mandiri’s official website, namely www.bank Mandiri.co.id so you can choose the direct menu contact us. In the menu, you will be asked to enter some data. Make sure you never falsify this data.
To contact Mandiri’s customer service or call center there are still other ways, namely through their social media accounts, namely via twitter @Mandiricare or by sending messages via telegram to 0811-8414-000. It’s good to be patient and wait for an answer.
What the process of customer complaints looks like
You already know how to contact Mandiri’s call center service, the process of complaining to these customers includes:
- Customers can immediately submit complaints through the call center that has been provided. In that case, the Bank will immediately verify the suitability of customer data
- Then the customer will immediately receive the registration number of the complaint and the supervisor will receive and record customer complaints
- Mandiri officials will immediately follow up and resolve customer complaints based on what kind of complaint was filed.
- If the client has accepted the solution or transaction, the complaint will be deemed immediately complete
- In the meantime, if an agreement is not reached, the Client may immediately submit a request for dispute resolution to the Managing Director of the banking brokerage business as it has been facilitated by the Indonesian the Bank.
A number of problems often arise with bank customers, including Mandiri members. To overcome this problem, you can contact Mandiri call center customer service directly , which will immediately overcome and provide the best solution for you.