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HSBC’s call centre is useful to customers, whose name isn’t really very popular in small towns, but is becoming increasingly popular in some major cities, where the bank has successfully competed with many big names such as the BCA and Mandiri, whose enthusiasm for improving service is unique.

The services provided are increasing day by day. However, continuous improvements often confuse some consumers. I felt confused because the features available were increasing. Contacting CS to resolve the issue may be the best choice.

However, hsbc is not the only call centre for its customers as a large number of services are available. There are several numbers that can be contacted in relation to the issue of affordability. Therefore,  it would be better to know the service options in advance and the HSBC call center numbers that are available.

Contact the Banking Service Call Centre

HSBC banking customers are divided into different groups. The most common group, however, is Premier Breed. This is the group with the highest number of customers. This makes sense to take account of the personal use of these terms in general without any additional costs. There are two numbers to contact for premier banking services.

The first number is 1,500-700. This number can be contacted throughout Indonesia. However, those outside of you will not be contacted. The number to be dialed while abroad is 6221-2551-4722. It essentially uses interlocal rates.

Both numbers will be contacted at any time. Because your own CS is active 24 hours a day. HSBC Call Center service  is available 24 hours a day, not only for premier customers, but advance banking services can also be accessed 24 hours a day, but the number certainly varies from premier service itself.

The figure is also divided into half for domestic and external purposes. You must call 1500-808 for household purposes. As per requirements when outside Indonesian territory, you can contact 6221-2552-6603. In fact, there is one more product offered by HSBC.

This type is fusion banking. However, there are not many users of the service as premier or advance. But although there aren’t many, HSBC call centers are still available for fusion services, which  can be contacted at 1500-501 for communication, a number for customers in Indonesian territory.

However, since it is often not used, no numbers are given to consumers from abroad. In fact, the number is not active 24 hours a day. He can be contacted from 9 am to 5 pm. The same is available only monday to Friday.

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In addition to banking, hsbc call centre  is  also allocated for credit card purposes, the need for credit cards is also divided into a variety of types, the most common type is certainly the premier used by the most people, and the premier will call 1500-700 for credit card purposes.

The figure is used in Indonesian territory. When out of Indonesia, you are requested to call 6221-2551-4722. The number can be used all over the world. Naturally, interlocal rates will apply. Whether it’s an outside or domestic name, you can contact them at any time.

This is because its CS is also available 24 hours a day. CS is available 24 hours a day for signature credit card purposes. This type of credit card is one rank higher than the premier. Therefore, the number of customers is low.

When you want to communicate with  the HSBC call centre for the signature credit card  – two numbers are available , which includes 1,500-800 and 6,221-2552-6603, the second number is called for external purposes when the first number is connected for domestic purposes.

Both are equally active 24 hours a day. CS is also available for platinum credit card products. This is hsbc’s highest grade type. The number of users is not really very high. However, platinum services are always given priority in such a way that customers are not persuaded.

The contact numbers also vary for domestic and foreign purposes. Domestically, the figure is 1,500-808. Both are available 24 hours a day.

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The most popular credit card services in a bank are certainly Premier, Advance, and Platinum. However, there are other services provided by HSBC. The service is for cashback credit card needs. Like other types, HSBC has a special call centre for these services  – its activeness for 24 hours.

The first is 1,500-808. This can be done by contacting domestic service needs. The next 6,221-2552-6603. If you need to be out there, you can call. In fact, for credit card needs in general, the cashback type is the last.

But in the field, there are often other issues. This issue cannot be classified into any of the above types. If you experience this type of problem, call Indonesia from 1500-808 and abroad at 6221-2552-6603.

However, such numbers are not available 24 hours a day. Contact sits on Monday sit-ins until Friday. And that’s the same time only during working hours, from 07.00 to 21.00. If that time passes, the customer has to wait until the next day.


In addition to banking and credit cards, more services are still available. The service really supports consumer convenience. The first use is linked to personal loans. It is unlikely that a bank will not provide this feature.  HSBC has a special call centre for these  issues.

But like other credit card issues, the service is available only from 07.00 to 21.00. He must join himself on weekdays monday to Friday. For household purposes, contact 1500808*. 6,221-2,552-6,603 as contacts of those who wish to travel abroad.

Naturally, there are tariffs abroad for a second contact. In addition to personal loan needs, there are also special contacts for the Apply Now service. However, the HSBC call centers currently available are for domestic purposes only, his own contacts are 1,500-707, and, like personal loan services, he cannot be contacted on holidays.

The service is available only monday to Friday. On the same day, it will only be available from 7 am to 5 pm. This time, CS is much less due until 9 p.m. than the need for a personal loan available.

If you look at the details above, HSBC is very detailed in providing call centers. With these detailed conditions, every consumer problem will certainly be resolved. Therefore, if an error occurs, make sure to contact. After all, The HSBC Call Center’s CS  has always been friendly in dealing with every complaint.

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