FrequentLy Asked from Customersk e TIKI Service: ILYASWEB

Various tiki call center features are available 24 hours a day

Tiki is a shipping company or delivery of goods   by paying close attention to the Tiki call center. Prioritizing customer satisfaction to provide maximum service offers some way to contact CS. This is a kind of change that is very important for the development of the company itself and the trust of the community.

A look at TIKI history was first established in Jakarta in 1970 and can live today. There are currently about >500 branches, 3700 branches and about 6,000 employees. With the vision to become the best shipping company in Indonesia and also internationally known.

To realize this vision, use the mission, work professionally and be as good as possible. This is  evidenced by the Tiki call centre service, which pays attention to customers for 24 hours. See what features are owned and also a 24-hour contact center where there are many benefits for customers.

Example of  TIKI  features  makes available onofficial website

The frequency of online information is now a problem for many large companies in Indonesia, including TIKI. In addition to providing tiki call centers, quick and accurate information services on the site are a very valuable resource. Many features are intended for the comfort of customers and below are some examples.

  1. Check receipt

The feature document is available on the main page, making it very easy for customers to find. You must only enter the document number you received at the beginning of the parcel delivery. Then click Track, the results will be shown immediately in seconds, so you will immediately know the package delivery process.

  1. Check Shipping

There is a postage check feature where the  destination provides information about what shipping costs are. Enter information about how much the package, town and destination will weigh, and then click Verify. The results provided will be shown exactly according to the information you entered, and if they are not clear, contact the tiki call center.

  1. Check location

TIKI has spread throughout Indonesia and is certainly available in the city near you. Use the location feature immediately to determine the location of the nearest office so the package can be sent immediately. You can also use online pick-up, online ordering or shuttle features on our official website.

FrequentLy Asked from Customersk e TIKI Service

Even though we already offer tiki call centers, there are still many customers who really need information. Different questions often come   in and different, depending on needs and problems. Here are some of the most frequently asked questions from customers and I hope you can answer your questions as well.

  1. How many days did the shipping process come?

We offer some delivery packages that can be selected initially when you are going to ship. Whether each of them has different delivery times depends on the type of choice, such as:

  • ONS only 1 day
  • REG between 3 and 4 days
  • ECO between 4 and 5 days
  1. How do I look at whether the package has arrived?

The review of the package delivery process is very simple and available on the website page. You can use the function document to see  if the package is in the second second.   You can also call hotline 1500 125, of course you will receive information from our customer service.

  1. How do I contact CS?

There are also many questions about how  you will contact the tiki call center today.   This is really natural, because customers want to secure the answer to every question itself. You can use a hotline phone, email or  contact social media such as the FB, IG or our official Twitter.

  1. What are the THUMB UP, SPIN AND SERLOK?

We use rules to name different services so customers can understand what it means.

  • THUMBS up is an online pick-up service for all customers.
  • ROTARY is the same day pick-up and drop-off service.
  • SERLOK is an online selling booking as a special facility for sellers.

Contact Center von TIKI per Telefon, E-Mail und Social Media

As a company dedicated to parcel delivery, we try to offer  the best tiki call center services  . It is hoped that customers will be able to submit a variety of complaints, problems with the problems will experience. Here are some ways to contact CC by phone, email, or social media, which is open 24 hours.

  1. Contact center per Telefon

The phone number that customers can contact is 150 125 and is the fastest to give an answer. You can direct media by delivery, cooperation or else to the hotline number. This phone plan is the same as the usual tariff, so you have to  prepare credit so you’re not limited to logging in pounds.

  1. Contact Center per E-mail

If you have trouble using phone services because they are actually used by customers from all over Indonesia. Therefore, email use is the best solution by sending a message address. You will have to wait patiently for a response to the sent message because it doesn’t use a phone call quickly.

  1. Contact Center über Social Media

One of the tiki call centers   available  is the use of social media such as Facebook, Twitter and Instagram. Choose one on social media that you use often and, of course, respond immediately. If the method is not available, select another medium to get the information you need immediately.

Benefits of 24-hour contact center service forcustomers and businesses

First, the contact center service is open in special time, only from Monday to Friday at 07.00 – 20.00. On Saturday it is open from 08.00 – 19.00 and on Sunday from 09.00 – 17.00. Currently, TIKI has changed the service plan in 24 hours and sees the advantage.

  1. Can be contacted at any time

Customers need safe information about the package sent, where and when it arrives. With the 24-hour service, you can contact us anytime without any working time restrictions. So you don’t have to worry if you want to contact the contact center in the middle of the night, even if it needs to be served.

  1. Obstacles can be overcome immediately

Obstacles cannot be predicted when they occur, although the possibility is very small. With the 24-hour service, various obstacles can be overcome immediately and react faster. You don’t have to be confused if there are any problems at any time, because you just need to contact contact center service.

  1. Can strengthen customer confidence

For the company itself, the 24-hour service has the advantage that it can strengthen trust. Trust is very important and the main point for customers to use TIKI delivery service honestly. This allows the company to grow and attract many customers who believe in the quality of our service.

As a forward company with decades of experience, we offer the best service. Various features are available on the website to make it easier for customers to find important information. These include the provision of tiki call center services that   can be contacted 24 hours a day by email, phone and so on.

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