Other ways to file a complaint : Mockup

Mega Call Center, the best place to file a complaint or complaint

Mega Call Center is the best choice for those of you who want to submit complaints and want to get a solution as soon as possible. Mega is one of the banking institutions in Indonesia and already has many customers. A variety of products and services is able to interest its loyal customers.

Like other banking institutions, although they want to provide the best service to customers and the public, they still cannot satisfy all their customers. That is why there are still complaints and complaints that they receive in the name of the development and progress of  the bank itself.

In addition, everyone has a different point of view, so it is natural that banks always accept these complaints, including Bank Mega. In fact, there are many ways for customers to submit complaints, either through the website, customer service, call center, or by visiting bank Mega offices directly.

Despite this, many customers prefer the mega call center service  to file a complaint, since it is considered more convenient and easier than having to go to branches and centers. However, you need to know in advance the things related to the call center so as not to make a misstep.

How to contact the call center

How can you send an offer if you do not know how to contact the call center of the mega bank. You can contact the call center via landline or mobile phone, so it depends on everyone’s convenience when you contact the call center to submit a complaint or complaint.

For those of you who want to use a landline to contact the Mega call center, call the number 1500010. It’s different if you want to use a regular cell phone, call 60010. You can call both numbers from anywhere, whether at home, in the office, in public places and others.

The two digits are only used for people in Indonesia. However, for foreign customers who want to submit complaints to Bank Mega, there is no need to worry because there is also a special call center service for customers who are abroad, namely by calling the number 021-29601600.

First, you will be greeted by an answering machine that usually happens when you contact a Mega call center. After that, there are several menus that you need to choose depending on the complaint or intention to contact the call center. Only then, you will log in with Bank Mega to solve the problem.

Other ways to file a complaint

As we have said before, call centers are not the only way to raise complaints or problems related to Bank Mega products and services. There are many other ways to choose to file a complaint and you can choose them according to your needs and desires.

In addition to mega call centers, there is Bank Mega’s webmail as a replacement for mega bank emails. First you need to visit the official website of Bank Mega and then visit the webview page. You will find several categories of problems that usually occur and you just need to enter the correct one.

Then there are other services that you can use to make complaints, such as social media. Bank Mega provides several social media, such as Twitter, Facebook and Instagram, which you can use to find more information about products and services to complain about complaints.

The last step you can take to file a complaint is to go directly to the office of a large bank, both branch and head office, depending on the complaint you submit. Some complaints need to be resolved at the head office, although there are others that are enough to reach the branch.

Can complaints be free?

This question is often asked by those who want to contact the call center. Many of us would think of contacting the call center repeatedly because we thought it would confiscate a lot of credit. So, does contacting the Mega call center consume a lot of credit?

Just like call centers in general that require credit when you want to contact them. It’s just that, it’s not as big as you might think because it depends on the type of phone used, the carrier, and the duration we’re talking about. But, first you need to give credit.

As we have seen before, mega call centers can be contacted using a landline or a regular mobile phone. If you use a landline, the only rate that will be charged is the local rate, so it won’t take much credit, so you don’t have to worry.

However, for ordinary mobile phone users, it also depends on the carrier you are using, since each carrier has its own policies regarding tariffs for contacting the call center. Even so, in general, rates are calculated in minutes, so the longer you call, the higher the rate.

Is this service available for 24 hours?

In addition to credit issues, the issue of service time or Mega call center hours is also a problem for many people. Many customers will think in advance at the right time to contact the call center, because they do not know the opening hours provided by the bank.

To provide satisfactory service to customers and the public, Bank Mega provides call center services for 24 hours. Thus, you can contact the call center anytime and anywhere when you need it. For example, in the morning, during the day, in the evening or in the morning.

The sooner you file an experienced complaint or complaint, the sooner you will get the best solution. This is one of the best forms of service that Bank Mega wants to provide to customers and the public. So, you don’t have to worry when you get this kind of problem.

Thus, when you encounter problems related to the products and services provided by Bank Mega, you can immediately send them through the Mega call center. In this way, the problem will not drag on and can get the best solution quickly so that no problem continues.

Known issues when making contact with a call center

Every banking institution, restaurant, office or business that is already large usually has a call center number to allow customers and customers to submit complaints and complaints. Likewise with the Mega call center which is always well served and provides solutions according to the target.

If you encounter problems when using Bank Mega products, of course, it is quite annoying, especially if you are busy and have a lot of work, emotions certainly also contribute to it. Coupled with the call center that cannot be contacted at a certain time, the problem can get worse.

The problem of unreachable call centers usually occurs due to the large number of incoming calls, thereby increasing phone traffic. This is of course the problem and the solution you can do is to contact him later or avoid rush hours, such as working hours for a smooth connection.

For those of you who are experiencing problems or have questions related to Bank Mega products and services, you can contact the call center number that has been provided. Make sure you make good use of  this  Mega call center service  to fix the problems that occur.

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