The presence of first media call center from now on makes it easier for customers if they want to ask about our services. Of course, every large company must have a hotline phone number that can be contacted. Considering its function is quite vital for business travel to remain smooth without any kind of problems.
Please note that customer care is believed to make the company healthier and have excellent performance. The proof is that there is no large industry that until now has not had a care center, in fact almost all of them already have. For that you also have to know the important role of them so that insights increase.
First Media is a company that provides services in the technology sector ranging from cable TV, internet, to communication. This is to make it easier for the wider community to be able to meet the needs even if only at home. Now almost all residences use wifi services, it turns out.
Engaged in technology and communication, first media call center already has many professional workers. It has even penetrated into all major cities in the country so you don’t have to look for internet services with difficulties. Our presence provides great benefits for all internet users during WFH.
Well, in order to find out the difference between contact center and customer care we will explain everything in this discussion. Follow our explanation to know what the difference is between the two things, considering that many people think the same. Just without the need for further ado this is the full explanation.
What does the term mean by both?
Hearing the first media call center of course many people who apparently do not understand the meaning you know. No wonder if people impose between the presence of service centers with customer care is the same thing. Starting first, the contact center itself is a relationship focused on customer communication and service.
The service uses several channels only for the purpose of a communication to run smoothly. The tools range from email users to chatting directly using social media applications in the form of Instagram and others. Well, of course, it is very different when compared to the presence of the term call center in every large company.
Call center can be interpreted as a center of conversation between customer service together with customers over the phone. The system already uses advanced technology so that making incoming and outgoing phones can be handled easily. Guaranteed without any obstacles when handling problems or complaints from the customer.
Considering that first media call centers also use IVR or better known as Interactive Voice Responds. Where the software system sets up directly between incoming phones from different regions to be adjusted to the problem. Categories are directly distinguished so that services become more flexible and save time.
The level of efficiency is very high because users are directly connected with the nearest customer care in their respective regions. Without moving from home, the category adjusts directly starting from the problem and the area of residence. This is to make the experience extraordinary to all customers while using our services.
The Difference between First Media Call Center in Communicating
Entering the difference in how to communicate is of course clear from the discussion earlier that every call center utilizes telephone lines. All problems can be addressed directly with a conversation to provide the best solution. Therefore, our workers are guaranteed to be trained to resolve complaints as complex as they will be.
Every officer is experienced in handling customer problems, so there is no need to doubt. Moreover, all workers are supported directly by companies that can enter only people with high abilities. The quality of serving customers over the phone is not necessarily able to be done by many people, even relatively difficult.
All first media call center workers are required to be able to resolve every complaint only by phone. All-round ability is guaranteed to be owned by every employee who is professional in dealing with problems. In just a matter of seconds the officer will help you if there are questions about the product can be expressed directly.
If contact centers tend to take advantage of the existence of digital applications that are now very rapidly growing. It cannot be denied if the increasingly modern technology makes it easier for companies to communicate more closely with customers. These applications include email, instagram, facebook, twitter, and others all online.
The service center provides more services through the application above so that customers reach it more easily. Considering that almost all users of modern gadgets to this day have accessed social media. This is to bring the brand branding closer to the public so that it is known more widely at a more affordable cost.
Management on User Complaint Queue
The existence of customer care requires only a single solution when managing incoming and outgoing conversations. Because all complaints occur using telephone line media only without utilizing other means. As a result, customers are more quickly served by employees if they want to ask questions ranging from complaints to other things about the company.
First media call center serves all incoming phones directly considering the number of officers is very large in the office center. In fact, almost every minute there is a phone coming in starting to give advice, criticism, or complain. But it all becomes a good provision for business actors to correct the shortcomings.
The difference with the service center still uses one tool, namely software that is commonly known as Omnichannel Queue. It can be interpreted that each customer will be served by waiting in line in order. Of course, making someone have to be patient waiting for answers if utilizing contact centers in solving problems around products and services.
The above software also makes it easier for admins to sort out various complaints from the lightest to the most complicated. Agents can also complete with a request but it takes a long time compared to the use of customer care. Still not satisfied about that fact? We still have different things between the two.
Methods of Collecting Information Around Issues
Well, the first media call center is present in every major city throughout the country also has an interesting information collection method. Because customer care of course has a role to serve every user of the product or service. The method used is only one is to maximize the presence of incoming calls.
The call center will provide a solution based on the problem received directly via a short chat while the phone is in progress. Employees with a statement record the subject of the complaint and immediately provide a solution. Accuracy in providing solutions is very important to maintain convenience to user satisfaction in order to remain loyal to First Media.
Interestingly, service centers using the help of software are able to maximize tasks in the form of information entry. Agents can see the problem information easily because everything has been recorded by the software. As for the records that will be stored so as to make it easier for the company to solve problems in a short time without the need for the help of other parties.
After knowing the various differences above, of course, customers can now contact the customer care center by phone 021-25596000. In addition, it can be via email email@example.com to get the service with a quick response. While at home, the first media call center still serves you to make it easier to solve every problem.