Telcomsel Call Center for Loyal Customers : BANSOS

Telcomsel’s new call centre to improve quality of services

The presence of a new Telkomsel phone center, called Caroline or online customer care, is something that is very welcome by consumers.

These services certainly make consumers feel safe and comfortable. As no, consumers can file all complaints and problems without being limited in time. Consumers can flexibly file complaints without fear of being out of working hours. It is undeniable that call centres play a key role for the company’s loyal customers.

Not only as a forum to accept users’ complaints, the call centre also plays a role in providing education and valid information from the company. This makes consumers not have to constantly check different sources to get the truth of the information. In addition, it is an opportunity to increase sales for companies through attractive offers.

Telcomsel Call Center for Loyal Customers

Before telkomsel call center’s new policy, just before August 2017, Telkomsel customers could contact the number 155 for service centers.

The absence of fees or charges certainly makes consumers happy. Consumers do not have to prepare a separate budget for the use of the service. Consumers are free to file complaints or request information related to the product.

This reveals the general manager of Telcomsell’s customer management department, that the new Telcomsell telephone centre plays a very key role not only as a division in resolving complaints and complaints from customers.

This means that when there is a product that is launched on the market but there still seems to be obstacles or is not even prepared, the role of call centre officer for providing education and services becomes very important. So that its existence cannot be included in a company.

The division is very important for supporting other departments such as marketing or sales. After marketing or sales, they offer products to consumers, the call center plays a role in servicing complaints, obstacles and complaints related to products offered by marketing or sales.

How to contact the new Telkomsel Call Center

To contact the new Telkomsel call center, of course, this is different from before.

The change in the number of users from 155 to 188 has certainly become the company’s policy. To contact the phone center number 188 and contact the user officer, they certainly charge you a very friendly allowance in your pocket, which is Rp. 300 for one call. Of course, rates are very cheap.

You shouldn’t be preparing a big loan. If you have a loan from Only RP. 5,000, you can already use the service without being limited to time, which means as needed. Therefore, there is no need to worry about losing many loans.

Caroline, the new and sophisticated telcomsel call centre

The new Telkomsel Call Center is Caroline. As an integrated service for all Telkomsel customers, Caroline provides a satisfactory service.  it is also very large.

Based on telcomsell data, they found that Caroline gets many calls every month. That’s about 1.4 million subscribers. Fantastic numbers are not something surprising. This is considered comparable to telcomsel’s number of consumers with the spread in different cities and regions.

Of the estimated 1.4 million consumers, according to statistics, more than 90 percent of existing calls can be directly linked to a user officer very quickly. That’s under 15 seconds. The customer service team does not need to doubt the main possibilities of the company’s products.

In order to provide the best service, Telcomsell not only provides an understanding of the company’s products but also the culture of one area. Understanding local culture is the key to providing customer service. So to deal with or deal with consumers with a particular and different culture is not a difficult thing for Caroline’s officers.

This makes consumers from different regions get the best service. Consumers also feel comfortable even though they have a different cultural background than officers. Because Officer Caroline is capable of adapting and has the best adaptability.

Caroline’s contact numbers vary for customers. Good for domestic and foreign telcommecard users for collaborative traders. You can request official information on Telcomsell’s website to get the right contact number and you can contact.

Customer Relationship Management, A System for Managing Good Customer Relations

Caroline has a new telcomsel call center system, called Customer Relations Management.

The advantage of the CRM system is that all forms of interaction and communication with customers can be monitored very optimally. Through different platforms and services. Whether it’s over the phone or a conversation. Consumer data is certainly an important job, of course, companies will keep it secret. Telcomsel can control all forms of communication that have occurred.

For example, the customer service team and customers interact. However, the customer team does not serve consumers happily, so the company can monitor employees’ performance and use it to improve. An example of the root of the problem is because the user team is not used to handling customers, the company will seek solutions.

The solution used by the company is to improve capabilities or training. However, if the customer officer’s team actually has the ability, only they do not implement service procedures properly or according to the SoP, then that behavior can be a step for the company to decide on policy.

CRM or Customer Relationship Management with an integrated system certainly contains personal information to consumers. As a phone number, name, residential address and so on. Not only can customers’ issuance data be collected in the system. For the customer service team to see the data set as a step to provide the best service.

When the consumer contacts a team of user officers, they will be able to respond. The answer given is understood to be for a short time and accurate based on the data in possession. The data is certainly very important. Of course the company will guarantee it. Therefore, you should no longer hesitate to use Telcomsell’s new service.

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