List of addresses of Samsung service centers in Surabaya : NamaBayi

Samsung Service Center Surabaya, full address and phone number

Are you looking for information about the address of the Samsung Surabaya service center? Samsung is one of the world’s leading electronics manufacturers originating in South Korea. In Indonesia itself, Samsung is known as a brand of smartphones and other electronic products of qualified quality.

As stated for the company’s purposes, Samsung is committed to providing the best and professional products and services to consumers. Especially in the face of a new normal like this.  The service center continues to strive to provide excellent service so that customers can continue to use their devices optimally.

To maintain its position as the world’s largest electronics company, Samsung has also provided several service centers in Indonesia, including Surabaya. Moreover, Surabaya is considered the second metropolitan city after Jakarta, so it is not difficult to find the location of the Samsung Surabaya service center.

In mid-2020, Samsung also unveiled the Smart Service, which allows customers to consult directly.  For those of you who are looking for detailed information about the address and phone number of the Samsung service center in Surabaya, here we give you more information.

List of addresses of Samsung service centers in Surabaya

The manufacturer of these electronic products has been present in the Indonesian industry since 1969 and to date its expansion is increasing. If you are also one of the users of this brand, get to know the list of Samsung Surabaya service centers that support repairs such as smartphones, TVs, washing machines, cameras and other electronic items. Here is a list of addresses:

  1. Samsung Service Center – Surabaya

-Adres: Jl. Sulawesi No.55, Gubeng, Gubeng, Surabaya, East Java

-Phone number: +62 800 1128888

-Opening hours: Monday-Saturday (08:30 – 17:00 WIB)

  1. Official Samsung Service Center – Plaza Marina

-Adres: Plaza Marina, Jl. Margorejo Indah Utara No.99, SidosermoWonocolo, Surabaya, East Java

-Phone number: +62 821-3210-9562

-Opening hours: Daily (10:00 – 20:00 WIB)

  1. Samsung Service Center (WTC)

– Adres: WTC SBY, Jl. Plaza Boulevard, Embong Kaliasin, Kec. Genteng, Surabaya

– Phone number: +62 31 5491999

-Opening hours: Daily (10:00 – 20:00 WIB)

  1. Samsung Service Center – Tunjungan Plaza 6

-Adres: Tunjungan Plaza 6 Samsung Experience Store, 3 No. 7, Kedungdoro, Tegalsari, Surabaya -Tel Numer: +62 800 1128888

-Opening hours: Daily (10:00 – 20:00 WIB)

  1. Samsung Service Center – Supermall

-Adres: Surabaya Supermall Lt. 1 No. 136-138, Jl. Puncak Indah Lontar II, Babatan, Wiyung,

-Phone number: +62 31 7392368

-Opening hours: Daily (11:00 – 20:00 WIB)

  1. Centrum serwisowe Samsung – Galaxy Mall Surabaya

-Adres: Galaxy Mall 3, Lt.3 No. 324 -325, Jl. Dr. Ir. H. Soekarno No.178, Mulyorejo, SBY

-Phone number: +62 800 1128888

-Opening hours: Daily (13:00 – 20:00 WIB)

  1. Samsung Service Center – Mall Pakuwon

-Adres: Mall Pakuwon Pakuwon Food Society Level 2 No. 135-136, Babatan, Wiyung, Surabaya

-Phone number: +62 800 1128888

-Opening hours: Daily (10:00 – 20:00 WIB)

Samsung Service Center Service Type

Through the Samsung Surabaya service center, customers can get repair services, consultations and other interests by visiting the above addresses directly. Especially for those of you who visit the mall, you can stay at the service center, because beberapa place is located in the shopping center. Samsung Customer Service offers two service models, namely:

  1. Smart Service: Services specifically related to smartphones/smartphones, such as product consultations, data transfer, software updates and other things. You can use such services for free.


  1. Service Center: Samsung Surabaya Service Center also provides repair services such as spare parts issues, product warranty, or other repair-related services. At its own expense, it is adapted to the type of repair or replacement of parts.

Did you know that in this new normal era, almost all Samsung service centers in Indonesia are equipped with cell phone sterilization services using UV light. To keep phones free of germs, viruses and bacteria when they leave the service. The service center in Surabaya was also part of this service and of course there are no fees.

Layanan Customer Service Secara Digital

For those of you who are worried if you need to go directly to the Samsung Surabaya service center, you can use the digital CS services of this brand. For special service centers in Surabaya,  you can call directly to the numbers we have listed above and of course you will be charged a phone fee at the normal price.

In addition, Samsung also provides a contact center that you  can contact for consultation or other interests. Interestingly, you can use the free telephone service. Here is the information about the Central Samsung Phone Number:

Free service:

  1. 0800-112-7777 >> mobile and B2B device consultation
  2. 0800-112-8888 >> for consultation of all product categories

Services are paid (can be from abroad):

  1. 021-56997777 >> is used to consult all types of products, including smartphones and other electronic devices.

For the Samsung call center numbers above, you can  call them at any time as they have 24-hour working hours Monday through Sunday. So, for those of you who  need an urgent consultation, you can call one of the above numbers.

Online customer service and social media

Before visiting the Samsung Surabaya service center,  you can also contact customer support online or through the official social media administrator. Reporting from the official site, here is a list of Samsung CS online that you can contact:

  1. A 24-hour live chat that can be accessed through Samsung’s official website in
  2. WhatsApp Chat

Customers can also contact Samsung CS via WA number at 0818-0215-5777. This service is also available 24 hours a day, including on public holidays.

  1. Line

In addition to chatting via WA, consumers can also contact Samsung CS via Line under the samsung Indonesia account name.

  1. Service deadlines

Samsung also offers customer support that wants to create a service schedule without having to stand in line. Even  later  you can also check the status of the repair arrived where. For information about this service, you can  check it directly on the Samsung network.

As for the list of social media accounts of The Surabaya Samsung Service Center  , you can  check with the following account names:

  1. Facebook: Samsung Uk
  2. Twitter: @SamsungID
  3. Youtube: Samsung Indonesia
  4. Instagram: samsung_id

Above, we mentioned the full list of Samsung service centers in Surabaya along with information on call centers and social media accounts.  For those of you who use Samsung, there is nothing wrong with recording important information above. That way, if you need customer service at any time, there’s no fuss in finding the number or address of the service center.

For those who are experiencing problems or want to consult various Samsung brand electronic products, you can visit one of the Samsung Surabaya service centers  , as mentioned above.

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