Most Common DHL Service Center Q&A from Customers
Most Common DHL Service Center Q&A from Customers

Most Common DHL Service Center Q&A from Customers

In this article, we will discuss dhl service center and about questions from customers, maybe for those of you who are accustomed to transacting or shopping online to abroad are no strangers to this one freight forwarding service.

DHL International GmbH is a provider of parcel delivery services but not only domestically, you can also deliver packages or parcels to various countries in the world. Especially now that shopping online from market markets outside Indonesia is not new anymore, there are many e-commerce that make it easier to transact.

Not only for online shopping, you can also open a business at a wider range. If you are used to being a buyer, you can start a business to get new income as a seller. DHL can be a recommended means of sending packages that can help the buying and selling process between countries.

You can also contact DHL service center which is ready to serve consumers 24 hours if there are things that cause packages to be hampered, questions about shipping goods, customs and others. This courier service provider company has existed since 1969 and has even delivered 1.3 billion packages per year, so it is clearly trusted.

QUESTIONS About Shipping Goods Through DHL

The most common question that is usually asked on call center services is the same service is when the shipment arrives? For those of you who have questions about shipments, you don’t actually need to contact customer service because you just visit the DHL tracking page by:

  1. Go to DHL Indonesia website , namely www.dhl.co.id
  2. After the main page isopened, click the tracking options
  3. After clicking the tracking option later you are asked to input a number or reference to get a status notification oncegus get proof of delivery

Even through the tracking menu you can also monitor shipments, so DHL service center you can contact if you experience problems but about lessons or delivery of goods, but for tracking and delivery of goods only then you can get as much information as possible from the DHL Indonesia website page.

The most important thing is that you have saved the tracking number so that you can find out where the parcel was sent. The tracking number or receipt number consists of 10 digits, before tracking the check several times to turn off that the receipt number or tracking number is indeed valid.

Except when you experience certain conditions such as missing tracking numbers or you do not store them, waybill numbers are problematic, information for delivery is not in accordance with their actual destination and others can then contact DHL service center.

QUESTIONS About Packages To Be Delivered Via DHL

Other questions or questions and answers that are often asked by customers are about the package. Especially if someone is making an international delivery for the first time what is the first time to use DHL express service, so it is very natural that many questions, the most common are:

  1. What is the payment method for DHL?

For those of you who have just created an account, you should choose regular delivery and later there is a price offer that can be negotiated and you can pay the bill every month.

  1. What is the maximum size for the goods to be delivered?

For international shipments, it is indeed using special cars and aircraft where the shipment size must not exceed the dimensions of 120 cm, later you are also asked to provide information about the weight of goods, especially for goods sent weighing more than 50 kg.

  1. Why is the shipment rejected by DHL?

For this one question is actually very simple where DHL itself has provisions to send goods. There are indeed some prohibited materials such as hazardous waste or war equipment and sharp weapons.

There are so many questions that can be answered just by going to the main page of the DHL Indonesia website and you need to contact dhl service center if it is related to damage or loss of goods. Later the DHL team will help you track down lost goods and claims of damaged goods.

Questions About How to Send a Package

DHL itself strongly supports the development of small to medium enterprises no wonder that many say that this international courier or expedition is really an ideal partner for inter-country business. Even for beginners, there is no need to worry because the DHL team also helps you take care of customs and excise handling.

Moreover, the business of shipping using DHL services has existed since 1969 and still exists today even the network is quite wide around the world. DHL even has a network of more than 220 countries and regions, with a wider range, your business can run more smoothly.

Shipping goods with DHL is also very easy, you can get them at DHL service center only need to provide information about the goods to be sent and location. Then try to calculate the shipping cost, see also the list of prohibited goods so that the package you will send does not experience obstacles, in Indonesia here are the commodities that are prohibited:

  1. Gambling tools
  2. Animal
  3. Antiques
  4. Pornography
  5. Laser disc
  6. Dangerous goods
  7. Ivory
  8. Asbestos
  9. Tax stickers

After that, you can choose a service, you can choose international services to other countries or export and international services from other countries to your country or import. You can also choose other preferred services such as the addition of packaging then delivery outside working hours or protection of shipping value and others.

How to Contact DHL Service Center

If the information on the main page of the DHL Indonesia website is still not understood or there are other obstacles that do need to be asked of the DHL team directly then you only need to contact the customer service. There are many ways you can do it, from sending emails to livechat and hotline services.

You can go to the main page of the DHL Indonesia website then at the top right there are several options, one of which is to contact DHL express. Click the option to contact DHL express later there are several options to communicate with customer service, one of which is to fill directly on the complaint page with the format:

  1. Name
  2. Email
  3. Zip code
  4. Customer account number
  5. Location
  6. Telephone
  7. Comment details

Whether you can use the fast service, you just click the chat now option, later you will be directed to the livechat service from the DHL service center team. In addition, you can also call the hotline number that can be accessed 24 hours of toll-free eating, namely 0800 1 333 333 or other hotline numbers at +62 21 7917 3333.

For the hotline service, you can communicate both ways so that what is your complaint can be conveyed well while getting the best solution. So for those of you who want to do business not only domestically, DHL express can be one option.

Expanding your market reach is indeed the most effective way to make your business grow. Usually the obstacle of an exporter is the delivery service, while DHL express is very helpful for small to middle class business people and there is even a DHL service center service that is ready to help you.