How to contact the Mandiri call center for customer complaints
The existence of the Mandiri call center is indeed one of the best places for customers who want to complain or get problems with operations. This bank also allows members to easily use complaint-making services, both orally and in writing.
Becoming a bank customer, it cannot be separated from various problems that arise, for example, lost debit / credit cards, forgotten pin code numbers, lost payment books, wants to block ATMs so that they cannot carry out operations activities. Of course, a lot of these problems happened to you, right?
To overcome these problems, you don’t really need to worry or worry, as the existence of a mandiri call center may be the best link. The existence of a call centre shall be ensured in accordance with the provisions of the financial services authority or the applicable OJK. The mechanism for filing complaints from Bank Mandiri is also very easy.
There is a call center number that can be contacted at any time. For those of you who want to make a complaint, make sure you do it well. Do not forget to tell the details about the problem that she is faced with. Be sure to provide some important necessary documents, including the existence of a permit booklet.
The service of filing complaints is provided at a bank branch. Although the method is quite easy, few of the public do not know how correct the mechanism is to contact the Call Centers of Mandiri. Not a few clients abandoned their intention to doduan because of a lack of knowledgen about the procedure.
Overview of the bank “Mandiri” as a joint-stock company
Before you know the call center service, you also need to immediately know about this one bank. PT Bank Mandiri Tbk itself is a bank with large assets in Indonesia. In addition, it turns out that it was listed on the Indonesian Stock Exchange as a joint-stock company with the share code BMRI.
Founded on 2 October 1998, the company itself was initially part of the GOI’s banking restructuring programme. At that time, there was an economic crisis when state-owned banks, i.e. The State Trade Bank, Bumi Daya, Indonesian import exports and Indonesian expansion, were merged into one. Namely, given the name Bank Mandiri .
On its journey, Mandiri continues to develop a variety of banking products that potential customers can choose according to their respective needs. Products offered by the Mandiri call center may include savings products for lending products.
In addition, mandiri’s work is also undeniable. This is not without reason, since the company has actually made significant progress in providing services to the small and medium-sized business sector to retail companies that make a significant contribution. There is also no need to doubt the performance.
There are different types of services that the company offered to its customers. In addition to various savings and loan products that can be adapted to customer needs, Mandiri also provides a 24-hour call center service that may be the best place to file complaints. To make the company one of the leading companies in Indonesia.
Self-service call center for complaints
At the moment, Kamu still has to look for call center services, right? Ifyou want to make a complaint or complaint, you can call 14000. However, only someone in the surabaya, palembang, jakarta, medan, bogor, yogyakarta, denpasar, jakarta, banjarmasin, semarang and makassar districts can reach the number.
Customers who are outside the city above do not need to worry. Because you can contact the Mandiri Call Center by phone at (021) 5299-7777. The tariffs at which they will be applied to customers are also very cheap. You can contact directly by phone or mobile phone. In the meantime, if you call the number 14000, you will be subject to the connection tariff .
For those of you who are mobile users, you will be subject to a fixed rate with biayper minute. For more information, see the review below.
- Telkomesel helo card will be charged Rp 1200
- Telkomesel Simpat Rp1.800
- Indosat Rp1,700
- Xl Rp1.7000
- Flexi Jakarta lokasl
Meanwhile, customers who use the number (021) 5299 7777 will be subject to Telkom tariffs . If you want to make non-cash transactions through the Mandiri Call, you must have a Mandiri Pin Call.
Pin Call can be obtained by first registering at the nearest ATM of Mandiri Bank in your city. Customers can directly enter the ATM card along with the pin code. If so, this can be continued by selecting the online banking registration menu and following other instructions.
By e-mail and social networks
In addition to contacting the Mandiri Call Center service, customers can also submit complaints about email and social media. For those of you who want to contact by email, you can send a direct message to The Mandiri care@bank Mandiri.co.id. To submit a complaint by e-mail, the client can clearly convey the problem or complaint.
Do not forget to provide the documents that are required during the process, such as ticket books, debit / credit cards, proof of transactions, complaint information, which includes the date of the transaction, nominal, etc. For more information, you can first ask at customer service.
Another way that customers can use to submit complaints is to enter the official website of Bank Mandiri, namely www.bank Mandiri.co.id then you can directly select the menu contact us. In the menu you will need to enter some data. Make sure you never falsify this data.
To contact the customer service department or call center from Mandiri, there are still other ways, namely through their social media, namely through twitter @Mandiricare or by sending a message through telegram supervision to 0811-8414-000. It’s good to be patient and wait for an answer.
How the customer complaint handling process takes place
You already know how to contact the Service of the Mandiri Call Center, the process of submitting complaints to these customers includes:
- Customers can immediately submit complaints through the submitted call center devices. If so, the bank will immediately check the relevance of customer data
- Then the client will immediately receive the registration number of the complaint, and the official will receive and record customer complaints
- Mandiri officials will immediately follow up and deal with customer complaints based on the type of complaint in which it was filed.
- If the client agreed to the decision or agreement, the complaint will be immediately considered complete
- Meanwhile, if an agreement is not reached, the client can immediately submit an application for dispute resolution to the executor of the banking mediation function, if he was assisted by an Indonesian
Various problems are often faced by bank customers, including Mandiri members. To overcome this problem, you can directly contact the service department of the Mandiri call center, which will immediately overcome and provide you with the best solution.